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Nelnet Taking Student Loan Customer Calls 24/7

20.05.12

/PRNewswire/ -- Today, Nelnet announced it has extended the hours of its Bloke Interaction Center call center to 24 hours a day, seven days a week. The troop's student loan customers can now talk to a member of Nelnet's customer service team at any tempo to have their questions answered.

"We want our borrowers to be able to reach us on their own time," said Jeff Noordhoek, Nelnet President. "It's understandable that the student loan handle can be complex and sometimes feel overwhelming. Oftentimes, a borrower just needs to talk with a tangible person—so now we're available whenever they need us. Our extended hours are another way we're trying to proceed towards ourselves available to help customers anytime and from anywhere through e-mail or over the phone."

In October, Nelnet's patron service hours were initially extended to end at 1 a.m. instead of 8 p.m. (Eastern). "As we have extended our hours, we're prepossessing more calls, and that's a good thing," said Joe Popevis, Managing Director of Loan Servicing. "We longing to be available to anyone who needs help. Having to wait until the next day to have a question answered isn't a clever thing, and that's why we're going 24/7. We want to make sure our customers have the maximum effort experience possible."

Nelnet also provides customers with convenient mobile apps, texting alerts, and a new online occurrence when they're logged in to their account at Nelnet.com.

Nelnet services approximately $75 billion of student loans for closely five million borrowers across the country. Borrowers who have loans with Nelnet are encouraged to call 888.486.4722 to get their questions answered, observe repayment options, or make a payment over the phone.

About Nelnet

Nelnet Inc. (NYSE: NNI), is an innovative erudition finance and services company focused on providing fee-based processing services and dignity education-related products in four core areas: loan financing, loan servicing, payment processing, and erudition planning. In addition, Nelnet leverages its strong technology competencies throughout its businesses. The crowd's products and services help students and families plan, prepare, and pay for their edification and make administrative and financial processes more efficient for schools and financial organizations. For more dope, visit Nelnet.com.

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SOURCE Nelnet

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Source: Sacramento Bee

Knowing When To Leave College

20.05.12

Na people who obtain college degrees, then have to face staggering loads of student loan liable, have it bad enough. But those who finance a few years of higher education through loans, only to drop out before graduating, are in true trouble. They have to make loan payments without the better jobs that come through college educations.

West Virginia University officials are to be commended for attempting to do something about that - as well as to keep students in approach until they do obtain degrees.

WVU has used special student retention programs for years. In important, they identify students who are having trouble, whether academically or personally, and attempt to give them plateful hands.

That program is being beefed up. Currently, WVU students' academic performance is checked once a year. In the to be to come, it will be monitored at least three times a year.

One reason is to ensure students' classroom vocation does not deteriorate to the point they no longer qualify for federal financial aid programs. Another is to keep boyish people from falling through cracks and failing.

University officials now will examine students' grades and definitely loads at the end of fall, spring and summer terms. Those not performing well will be put on academic probation and, if assign, given help. They will be given no more than three semesters to make improvements.

Currently, students in bother are given two years to improve before being told to leave WVU. During that period, of course, they could with piling up student loan debt.

By intervening and, if necessary, ending students' time at the university in a more well-timed manner, WVU will save some young people from incurring debt needlessly. Many may not see that as a favor when they're told their college educations are at an end - but they may well switch that opinion when the student loan bills start arriving.

WVU's approach is a good one. It ought to be emulated by other institutions of higher knowledge.

Source: Wheeling Intelligencer